Health and Safety Policy for Self Storage Holland Park
Self Storage Holland Park is committed to providing a safe and healthy environment for all customers, visitors, contractors, and team members. This Health and Safety Policy sets out our approach to managing risks associated with self storage facilities and related removal and transport activities within our service areas.
Policy Statement and Objectives
Our objective is to prevent injury, ill health, property damage, and environmental harm arising from activities on or connected to our premises. We aim to achieve continual improvement in health and safety performance by identifying hazards, assessing risks, and implementing effective control measures.
We recognise that customers may be using our storage units in conjunction with removal companies and vehicles. We therefore aim to maintain safe access routes, clear instructions, and suitable facilities so that loading, unloading, and transport activities can be conducted as safely as reasonably practicable.
Responsibilities
Overall responsibility for health and safety rests with the senior management of Self Storage Holland Park. Management will provide the leadership, resources, and support necessary to implement this policy and to foster a positive health and safety culture.
Managers are responsible for ensuring that:
All staff are informed of this policy and understand their responsibilities. Workplace and storage areas are regularly inspected and maintained in a safe condition. Suitable risk assessments are carried out and reviewed. Incidents, near misses, and hazards are reported, recorded, and investigated to prevent recurrence.
Employees are required to:
Take reasonable care for their own health and safety and that of others who may be affected by their actions. Follow the training, procedures, and safe systems of work provided. Report hazards, unsafe conditions, equipment defects, and any incident or near miss without delay.
Customers, visitors, and contractors, including removal company staff, are required to observe all safety instructions, signage, and site rules. They must conduct their activities safely, use appropriate equipment, and avoid obstructing access routes, fire exits, or emergency equipment.
Risk Assessment and Safe Systems of Work
We conduct risk assessments for our storage facilities and associated operations, including customer access, vehicle movements, loading and unloading, manual handling, use of trolleys and lifts, and the handling of stored goods. Control measures are implemented to reduce risks to an acceptable level and are reviewed regularly or following a significant change or incident.
Safe systems of work are developed for key activities, including:
Managing vehicle entry, exit, and circulation within the site. Accessing units located at height or in multi-level facilities. Using material handling equipment such as trolleys and pallet trucks. Housekeeping and cleaning operations to keep floors and areas free of slip and trip hazards.
Where removal companies operate on site, we expect them to follow their own risk assessments and safe systems of work, and to coordinate with our staff to ensure safe, organised, and controlled activities.
Customer and Visitor Safety
We are committed to providing clear safety information to customers and visitors. This includes induction information when units are taken on, safety signage throughout the premises, and advice on safe loading, unloading, and storage practices.
Customers are responsible for ensuring that items brought into the facility are safe and suitable for storage. Prohibited or hazardous items must not be stored. We provide guidance on acceptable goods and reserve the right to refuse access or storage of any item that may present a risk.
We encourage customers to use responsible removal and transport services that follow professional safety standards, particularly when moving heavy, bulky, or fragile items.
Safe Use of Facilities and Equipment
All equipment and facilities provided by Self Storage Holland Park, such as lifts, loading bays, access controls, and trolleys, must be used only for their intended purpose and in accordance with instructions. Any defect, damage, or malfunction must be reported to staff immediately and the equipment taken out of use where appropriate.
We maintain our facilities and equipment through planned inspections and servicing schedules. Maintenance contractors are required to follow our site rules and to work safely, minimising disruption and risk to customers and staff.
Manual Handling and Loading Activities
Manual handling is a key aspect of storage and removal work. We train our employees in safe lifting techniques and the correct use of handling aids. Staff are instructed to avoid lifting loads that are too heavy or awkward and to seek assistance or use suitable equipment whenever necessary.
Customers and removal companies are encouraged to plan loading and unloading operations in advance, to use appropriate lifting aids, and to avoid unsafe practices such as overloading trolleys, blocking walkways, or lifting beyond personal capability.
Fire Safety and Emergency Procedures
We maintain fire safety arrangements appropriate to our premises and the nature of stored goods. This includes fire detection systems, extinguishers, clearly marked escape routes, and emergency lighting where required. Fire exits and access paths must be kept clear at all times.
Emergency procedures are in place for fire, serious incidents, and other emergencies. Staff receive guidance on how to respond, including raising the alarm, assisting customers, and coordinating with emergency services. Customers and visitors must follow all emergency instructions, evacuate promptly when directed, and must not re-enter the building until it is declared safe by authorised personnel.
Training, Information, and Supervision
We provide employees with training and information relevant to their roles, including site induction, hazard awareness, emergency arrangements, and any specific training required for tasks such as operating handling equipment. Training is refreshed periodically and when changes occur.
Supervision is provided to ensure that employees follow safe practices and that standards are maintained. We also provide clear, accessible information to customers and visitors through signs, guidance documents, and verbal instructions from staff.
Incident Reporting and Continuous Improvement
All accidents, near misses, and dangerous occurrences on our premises must be reported as soon as possible. We record and investigate these events to determine causes and implement corrective actions. Where necessary, control measures, procedures, or training are revised.
We review this Health and Safety Policy regularly to ensure it remains suitable, effective, and aligned with our commitment to continuous improvement. Feedback from staff, customers, and contractors is welcomed as part of our effort to create and maintain a safe environment for everyone using Self Storage Holland Park and associated removal and transport services.
